Privacy Policy

Please read this Privacy Policy carefully before using our platform

Effective Date: 2023/7/9

Introduction :

FransChat is committed to protecting the privacy and security of personal data. This Privacy Policy explains how we process personal data and outlines your rights and choices regarding the use of your personal information when you interact with our platform and services. By using the FransChat website ( and our chatbot services on Facebook and Instagram, you agree to the terms of this Privacy Policy.

If you have any questions or concerns about our privacy practices or wish to exercise your data protection rights, please contact us at [email protected].

The personal data we collect depends on your interaction with FransChat and can be categorized as follows:

a) Customer and End User Information: When you use the FransChat platform, we collect and store the content you provide, including information related to you as a customer or end user. This includes data obtained directly from you or from integrations with platforms such as Facebook and Instagram. We may also receive information from third-party payment service providers regarding the success of your payment.

b) Communication Information: When you contact us via email or through chat, we may store the content of your communications, including email messages, attachments, and contact details.

c) Website and Form Information: When you visit our website or complete forms on the site (such as contact us, subscription, or demo request forms), we collect your contact details and the information you provide in the form. If we organize events in partnership with other companies, we may receive information from our partners.

d) Site Usage Information: When you use our website, we collect certain information automatically, such as IP address, browser type and settings, browsing activities, and the duration of your visit. This information may be collected using cookies and similar technologies.

e) Social Media Groups: If you join our social media groups, such as Facebook groups, we may have access to your profile data and comments posted within the groups.

1.How We Use Personal Data

We process personal data for the following purposes:

a) Providing and Operating the Service: We use personal data to enter into an agreement with you as a customer, operate and maintain your account, communicate with you about the service, and respond to your inquiries and support requests.

b) Service-Related Communications: We may send you announcements, technical notices, updates, security alerts, and administrative messages related to your account and the service. We may also use your data to perform billing obligations.

c) Marketing and Communication: If permitted by law, we may send you marketing communications about FransChat-related services, events, or promotions. You can opt out of receiving these communications at any time.

d) Compliance with Legal Obligations: We process personal data as necessary to comply with applicable laws, legal processes, or audits, and to respond to requests from government authorities.

e) Agreements and Cooperation: We collect and process information about our customers and their representatives to negotiate, enter into, and perform valid agreements and collaborations.

f) Safety and Security: We process personal data to protect our rights, privacy, safety, and property, as well as to investigate and prevent fraudulent, harmful, unauthorized, unethical, or illegal activities.

2.How We Share Personal Data

We do not sell your personal data to third parties for commercial or advertising purposes. However, we may disclose personal data to the following entities:

a) Service Providers: We engage third-party companies and individuals to assist us in providing the FransChat service, including payment service providers and software providers. These service providers are authorized to use personal data solely for the purpose of providing services to FransChat.

b) Third-Party Integrations: We may share data with third-party integrations and apps linked by our customers, such as Facebook, Instagram, Stripe, and PayPal, to enable the provision of our service.

c) Professional Advisors: We may disclose personal data to professional advisors, such as lawyers, auditors, and insurers, as necessary in the course of their services.

d) Business Transfers: In the event of a sale, merger, or acquisition of FransChat or its assets, personal data may be transferred as part of the transaction. The acquiring entity will continue to process personal data in accordance with this Privacy Policy.

e) Compliance with Laws and Law Enforcement: We may disclose personal data to comply with applicable laws, lawful requests, legal processes, or to protect our rights, privacy, safety, or property.

3.Your Rights and Choices

You have the following rights regarding your personal data:

a) Access and Update: You can access and update your personal data by contacting us at [email protected].

b) Data Deletion: If you wish to delete your personal data, please contact us at [email protected]. We will respond to your request promptly, subject to any legal obligations or legitimate interests that may require the retention of certain data.

c) Object and Restrict Processing: If you are located in Malaysia, you have the right to object to the processing of your personal data or request restrictions on its processing, subject to applicable laws and regulations.

d) Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

e) Complaints: If you have concerns about our handling of your personal data, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.

4.Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We also retain personal data for the duration of any legal obligations or the resolution of disputes.

5.International Data Transfers

FransChat operates in Malaysia and may transfer personal data to other countries for the purposes described in this Privacy Policy. These countries may have different data protection laws than your country of residence. By using our services and agreeing to this Privacy Policy, you consent to the transfer of your personal data to Malaysia and other countries as necessary for the provision of our services.

6.Children’s Information

FransChat services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected personal data from a person under 18 without parental consent, we will take steps to delete the information promptly. If you believe that we have collected personal data from a child under 18, please contact us at [email protected].

7.Security Measures

We implement reasonable security measures to protect personal data from unauthorized access, use, or disclosure. These measures consider the risks involved in data processing and the nature of the personal data. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have any concerns about the security of your personal data, please contact us at [email protected].

8.Legal Basis for Processing Personal Data

Ifyou are located in Malaysia, the legal basis for processing your personal data by FransChat is as follows:

a) Contractual Necessity: We process personal data to fulfill our contractual obligations with you as a customer and to provide the FransChat service.

b) Legitimate Interests: We may process personal data based on our legitimate interests, such as communicating with you about the service, complying with legal obligations, conducting events, negotiating and performing agreements, and ensuring compliance and safety.

c) Consent: In certain cases, we may process personal data based on your consent, such as when you subscribe to marketing communications or participate in surveys. You have the right to withdraw your consent at any time.

10.Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes to this Privacy Policy by email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11.How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at [email protected].

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